Payment and Refund Policy
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all purchases of digital courses and access to our informative resources on audiovisual production excellence. These include materials covering broadcast studio design, camera control systems, professional lighting arrangements, sound engineering, and streamlined workflows for television networks and live events. The policy governs transactions made through journalexi for customers in the United Kingdom and explains how payments are processed and refunds handled where applicable. It does not cover physical goods or in-person services.
Prices, Currencies, Taxes, and Any Additional Charges
All prices on our site are displayed in British Pounds Sterling (GBP). Value Added Tax (VAT) at the current UK rate is included in the displayed price for consumers. No additional charges apply for standard digital access, though currency conversion fees may arise if paying from outside the UK. We reserve the right to adjust prices, but changes do not affect confirmed orders.
Accepted Payment Methods, Payment Authorisation, and Payment Security
We accept major credit and debit cards including Visa, Mastercard, and American Express, as well as other secure options processed through trusted third-party providers. Payments are authorised at the time of order placement. All transactions use encryption and comply with UK data protection standards under UK GDPR and the Data Protection Act 2018 to safeguard your financial information.
Order, Booking, or Service Confirmation and When a Contract Is Formed
Upon successful payment, you will receive an email confirmation detailing your purchase. A binding contract forms when we send this confirmation. Access to the digital course materials is granted immediately after confirmation for eligible purchases, subject to the terms outlined here.
Cancellation Rights and Applicable Cancellation Periods
Under the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period from the date of purchase to cancel without reason. However, for digital content, this right is lost once download or access begins if you have expressly consented to immediate performance. Cancellations must be notified in writing via the contact details below.
Refund Eligibility, Exclusions, and Non-Refundable Items or Services
Refunds are available within the cooling-off period if access has not commenced. Digital courses are non-refundable once you have started viewing or downloading materials. Promotional offers and subscription elements are excluded from refunds after the initial period. Technical issues caused by your equipment do not qualify for refunds.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, email info@giordanodesign.com with your order number, full name, and reason for the request. Include any relevant details such as the date of purchase. We aim to acknowledge requests within five working days. Provide proof of purchase if requested.
Inspection, Approval, Rejection, and Notification of the Refund Decision
Our team reviews each request against the policy criteria. You will be notified of approval or rejection by email within ten working days. If rejected, we explain the reasons and any options for appeal. Approved refunds proceed to processing without further action from you.
Refund Method, Processing Time, and When Funds Should Reach the Customer
Refunds are issued to the original payment method. Processing takes up to 14 days from approval, though funds typically appear in your account within five to ten working days depending on your provider. We notify you once the refund has been sent.
Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant
For digital courses, access is granted electronically and cannot be returned. Subscriptions renew automatically unless cancelled before the renewal date. Promotional discounts are applied at purchase and are non-refundable if the full price would have applied otherwise. Services like ongoing access to updated resources follow the same cancellation rules.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
If a payment fails, we notify you to retry or use an alternative method. Duplicate charges are investigated and refunded promptly upon verification. Chargebacks are treated as disputes and may lead to account review. Suspected fraudulent activity results in immediate order cancellation and reporting to authorities where required under UK law.
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
This policy does not affect your statutory rights under the Consumer Rights Act 2015, which guarantees that digital content must be as described, of satisfactory quality, and fit for purpose. You retain rights to remedies for faulty content even after the cooling-off period. Nothing in this policy excludes liability for negligence or fraud.
Contact Route, Policy Changes, and Last-Updated Date
For questions, contact us using the form on our Contacts page or email info@giordanodesign.com. We may update this policy to reflect legal changes; the current version applies to all new purchases. Last updated: 30 October 2026. journalexi operates from 70 Kensington Way, Borehamwood, Hertfordshire, WD6 1LQ, United Kingdom and can be reached at 020 8953 5963 where appropriate.